Privacy Policy
At Seraphaelle (“we,” “us,” “our”), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
1. Collection of Personal Information
We collect personal information to provide our services, communicate with you, and improve your experience. The types of personal information we may collect include:
- Contact details: such as your name, email address, and phone number.
- Payment information: if you purchase a service, we may collect payment details, but we do not store your financial information.
- Service-related information: such as the nature of services you request, your preferences, and feedback.
- Usage data: such as IP addresses, browser types, and website activity to help us improve our website and services.
2. Use of Personal Information
We use the personal information we collect to:
- Provide and manage the services you request.
- Communicate with you about your bookings, inquiries, or updates.
- Improve and customize our website, services, and offerings.
- Process transactions securely.
- Conduct surveys or gather feedback to enhance our services.
3. Disclosure of Personal Information
We do not share or disclose your personal information with third parties except when:
- Required by law or to comply with legal obligations.
- Necessary to protect the safety and security of our services, website, and users.
- Needed to process payments through secure payment gateways.
4. Data Security
We are committed to protecting your personal information from unauthorized access, disclosure, or misuse. We implement industry-standard measures to safeguard your data, such as encryption and secure storage methods. However, no data transmission over the internet can be guaranteed to be completely secure, so we cannot warrant the security of any information you transmit to us.
5. Access to and Correction of Personal Information
You have the right to access the personal information we hold about you and request corrections if necessary. To access, update, or correct your personal information, please contact us at hello@seraphaelle.com.
6. Cookies and Website Data
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files that store information about your preferences and activity on our website. You can choose to disable cookies through your browser settings, although this may affect your experience on our website.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we encourage you to review it periodically.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:
- Email: hello@seraphaelle.com
- Website: www.seraphaelle.com
